This privacy notice tells you what to expect Paige Dawkins Counselling to do with your personal information.

Contact details

Email: paigedcounselling@outlook.com

What information I collect, use, and why

I collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Health information (including dietary requirements, allergies and health conditions)
• Name and telephone contact number of an emergency contact person

I collect or use the following information for service updates:

• Names and contact details

Lawful bases

My lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract

My lawful bases for collecting or using personal information for service updates are:

• Consent
• Contract

Where I get personal information from

• People directly
• The Jotform contact form on my website www.paigedcounselling.co.uk
• Third party contact forms on my business adverts on the Counselling Directory website (https://www.counselling-directory.org.uk/counsellors/paige-dawkins), Psychology Today website (https://www.psychologytoday.com/profile/1319985) and BACP website (https://www.bacp.co.uk/profile/0a85987f-0d94-e911-a973-000d3aba6f7c)

How long I keep information

For initial enquiries: The personal information I collect is your full name, contact email address and contact telephone number. The personal data you submit at this stage will be kept by Paige Dawkins Counselling for up to 3 months upon receipt.

For clients: The personal information I collect is your full name; your address; your date of birth; your current phone number; your email address; an emergency contact’s name and phone number; any relevant medical conditions/requirements you have. Your data will be kept by Paige Dawkins Counselling for 3 years following the end of counselling sessions.

Who I share information with

Data processors

Jotform - online website form builder

This data processor does the following activities for Paige Dawkins Counselling: Jotform (https://www.jotform.com/) collect on my behalf the name and contact details submitted on the contact form on my website www.paigedcounselling.co.uk.

Others I may share personal information with

• Organisations I need to share information with for safeguarding reasons (only when necessary)
• Professional consultants (for counselling clients only and only when necessary – see my Contract for Therapeutic Counselling Sessions for full details)
• Emergency services (only when necessary for safeguarding reasons)

Sharing information outside the UK

Where necessary, my data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact me for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask me for copies of your personal data.
• Your right to rectification - You have the right to ask me to rectify personal data you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
• Your right to erasure - You have the right to ask me to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that I transfer the personal data you gave me to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When I use consent as our lawful basis you have the right to withdraw your consent.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, I have one calendar month to respond to you.
• To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated

31 July 2024